Roles and Responsibilities

Escalate issues as needed to the product development or service engineering team per documented procedures, while at the same time establishing a contingency plan to eliminate any intermittent service disruption Document and detail areas of improvement to bolster architecture, design, technical requirements and service specifications. Present architecture, design, and technical choices to internal audiences Design and deploy metrics, monitoring, and logging systems on AWS / Infra systems to understand the system performance and isolate bottlenecks.

helps drive efforts to improve triage time and bring down MTTR (Mean Time to Repair) and provides follow-up support to provide mitigation in the future Ensured production service availability with maximum uptime for Adobe Campaign. Developing tools to facilitate production system uptime and achieving product SLA .

• Automated production deployment using Ansible.
• Infrastructure Automation and Orchestration .
• Automation of daily Ad-hoc manual processes .
• Experience in development, deployment and scaling systems across DC and Cloud infrastructure.
• Production System Monitoring , Incident Management , Server Capacity Management .
• Troubleshoot operational and application issues and fix them within the SLA.
• Keeping the ship sailing! Monitoring and supporting the IT infrastructure environment
• Monitoring and diagnosis of systems for optimal performance
• Generating well defined and documented standard processes for the enterprise
• Scripting (Bash/Python)
• Identifying, gathering, analyzing and automating responses to key performance metrics, logs, and alerts
• Engineering solutions in the long term to make everyone’s life easier